TunnelBear VPN

Almost everything in the store is delivered automatically the moment payment confirms. The delivery appears on the invoice/order page and is sent to the email you entered at checkout.

Re-open a delivery

Sign in with the same email you used at checkout

Open Dashboard -> Orders

Open the order to see the delivered keys, accounts, links or files again

When delivery is not instant

A specific product requires manual fulfillment for security reasons or product related reasons.

Declines are usually from the card issuer, not us.

Double check the card details and it's available balance, address and name

Try a different payment method

Contact us if the issue continues and we will help you complete the order

Open a ticket from your customer dashboard for order-specific help, or join our Discord for general questions. We aim to reply within a few minutes.

All payments are processed through secure, encrypted checkout providers.

Card details are handled directly by the payment processor, not stored on our side

You will always see a padlock/https before entering payment details

Reach out through a support ticket or Discord with your order details.

Warranty issues are reviewed case by case

Replacements or refunds are issued once the issue is confirmed

We accept various of payment methods, which are

All major cryptocurrencies

Credit / Debit Cards

Apple / Google Pay

Gift cards (giftmecrypto)

Discord only payment methods;

Purchase a service by contacting us:

PayPal (F&F)

Paysafecard ($/€)